When Was the Last Time a Company WOWed You?
Looking back through the history of QuantumDigital, the technology behind the services provided has certainly changed over time, but one thing has remained the same throughout: a culture based on the importance of customer service.
At QuantumDigital, we live by what's called our "WOW Guarantee" which is simply stated as:
Our customer is always right philosophy:
If for any reason you are not completely satisfied,
any one of our QuantumDigital team members will do what it takes to make it right.
No questions asked.
When Steve Damman, President and CEO, joined the company, he brought with him a hospitality industry background in which service is paramount. Take a look at the following videos to get an inside view of how and why we strive to treat our customers with the extra care and consideration they well deserve. These videos may have been filmed in 2009, but still ring true today. The first is an interview with Damman discussing the background of this customer service philosophy. The second is a brief discussion between Eric Cosway, EVP and CMO, and Freddie Baird, EVP and COO, about the WOW Guarantee and what it means for our customers.
So much today seems to be missing that personal touch; a human element. Therefore we ask: when was the last time a company WOWed you?